Today I read an article on BusienssInsider.com (and passed the link on via Twitter) about candidates being blackballed by some employers because of what they write on their Facebook pages and on other social medium sites. This prompted me to go back and check out what the 1,500 employers in our on-going research study had to say on the subject.
Over 35% admit to using Facebook and other sites to see what the candidate “is really like”. Said one employer, “If they are rude to their friends, it’s likely they’ll be rude to our customers. I won’t take a chance that they won’t deliver excellent customer service and I don’t hire them.”
Same thing in terms of exercising bad judgement about the images they choose to post or tag themselves in.
So be forewarned: Manage your online profile, watch what you have to say and make sure to set your privacy setting appropriately!
This blog is intended to offer some insights into what constitutes good customer service - and what is considered to be really, really bad customer service. Hopefully you’ll find the "bad" examples amusing and the tips of use in improving the level of customer service in your own organisation.
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What happens if the candidate uses different account, one for professional and one for fun:)
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