Snippy Service in Saskatoon

Last night city councillors in Saskatoon sought to strike down taxi stand leases despite the loss of revenue that this would represent. Why? Because when the taxi drivers fight over fares, they are so rude that they give the city a bad name. (For the story, please see: http://bit.ly/hYcKT0)

Last week a family vowed never to eat again at their local hamburger joint because the counter staff always bickered in front of their children.

Earlier this month three teenage girls sat in Starbucks complaining about how the [attached] Chapters bookstore staff kept “dropping the F-bomb”.

Before that one of my colleagues switched dentists because of strained way in which the hygienist and dentist interacted.

And those were just a few of the things that I’ve encountered so far this month. I can only imagine what else is happening in retail and service establishments across the globe... and can only shudder at the hard-won clients being lost because of bad behaviour and/or bad morale.

Just a reminder: It’s not just how your employees treat customers that counts.